Claude · App Store Connect

Read and reply to App Store reviews from Claude

Ask Claude what users are complaining about this week. MetaRun pulls the reviews, finds the recurring themes, and every reply Claude drafts is shown to you before it's posted under your app.

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Setup checked October 2026 against Claude custom connectors

01 · Uplink

Connect Claude once

01 · Add a custom connector

In Claude, open Customize, then Connectors, and choose Add custom connector. Name it MetaRun and paste the server URL:

https://metarun.dev/api/mcp

02 · Connect

Click Connect. Claude opens MetaRun in your browser to sign in; pick read-only or read and change.

03 · Team and Enterprise

An Owner adds the connector once under Organization settings, Connectors. Each member then clicks Connect and signs in to their own MetaRun account.

02 · Briefing

What Claude handles here

Reviews arrive per storefront, in every language, and App Store Connect shows them one at a time. Answering the ones that matter (the bug report with one star, the feature request that keeps coming back) gets pushed to someday.

For a coding agent this is useful in a second way: the complaint and the code are in the same session. Claude can read a review about a crash, look at the code path, and draft a reply that says the fix is in 2.4.1.

03 · Preflight

Before you start

An API key with the Admin or Customer Support role, to reply.
A decision on tone, and on what you're willing to promise in public.
For crash complaints: the code or crash logs to check against.

04 · Execution

How it runs

01
Pull and sort
Claude reads recent reviews and sorts them by what needs an answer: low ratings with specific complaints first.
02
Find the themes
aso_mine_reviews groups complaints and praise without an extra model call, and lists words users use that your listing doesn't.
03
Draft replies
The agent drafts. Each reply is a preview showing the review and the exact text that will appear under it.
04
Post on approval
The apply posts the reply. It's public as soon as Apple processes it, so this is the step to read carefully.

05 · Session

An example session in Claude

What are people complaining about in my reviews lately?

apple_list_reviewsThis week's reviews, lowest rating first.
aso_mine_reviewsTop complaint theme: sync on iPad. Top praise: the widget.
apple_preview_respond_to_reviewPreview: the reply, exactly as it will appear under the review.
Claude asks before running apple_apply_respond_to_review. You read the preview above and approve.
apple_apply_respond_to_reviewPosted. Public once Apple processes it.

Illustrative: your apps, versions and numbers will differ. The tool names and their order are real.

06 · Tools

The MetaRun tools Claude calls

Tool	What it does
apple_list_reviewsread	Customer reviews with rating, territory, text and any existing reply.
apple_get_review_summaryread	Apple's AI summary of your reviews, the one shown on the product page.
aso_mine_reviewsread	Praise and complaint themes, plus keywords users use that your listing doesn't.
aso_get_territory_ratingsread	Star ratings per storefront and the worldwide average.
apple_preview_respond_to_reviewpreview + apply	Preview a public reply, or an edit to an existing one.
apple_preview_delete_review_responsepreview + apply	Remove a reply.

Each preview has an apply twin (the same name with apply instead of preview) that only runs with the confirm token from a fresh preview, and refuses if App Store Connect changed in between. MetaRun tools save to your MetaRun workspace only (studio projects, tracked keywords), never to Apple.

07 · Apple rules

What Apple enforces, and how MetaRun handles it

Replies are public

A developer response appears under the review on the App Store. Each review has one response; replying again replaces it.

The key needs the right role

Responding needs an App Store Connect API key with the Admin or Customer Support role. A key with a narrower role reads reviews but can't reply.

Ratings without text can't be answered

Only written reviews take a response. Star-only ratings show up in averages, not in the review list.

No ratings endpoint in the API

Apple's API has no per-storefront ratings call. MetaRun reads ratings from the public store lookup instead, so the numbers match what shoppers see.

08 · Comms

What to ask Claude

Ask Claude: What are people complaining about in my reviews lately?
Ask Claude: Write friendly replies to the three worst reviews and show me before posting.
Ask Claude: Which countries rate my app lowest?

09 · Safety

How Claude asks before a change

Claude asks before it calls a connector's tool unless you've set that tool to always allow. Keep MetaRun's apply tools on ask: that's the moment you see the change and decide, and it needs the confirm token from a fresh preview either way.

Apple key stays on MetaRun, encryptedPreview before every writeRecorded, revertible from history

10 · FAQ

Frequently asked questions

Will Claude post replies on its own?

No. Each reply is a preview first and the apply needs your approval in Claude. Replies are public, so this is one to keep on ask.

Can it reply in the reviewer's language?

Yes. Claude writes the reply; MetaRun posts it under the review in whatever language you approved.

Can I edit or delete a reply later?

Yes. Replying again replaces the existing response, and apple_preview_delete_review_response removes it.

Why can't it see some ratings?

Star-only ratings have no text and no reply option. They count in your averages, which aso_get_territory_ratings reports per storefront.

How do I connect Claude to App Store Connect?

In Claude, open Customize, Connectors, Add custom connector, paste https://metarun.dev/api/mcp and click Connect to sign in to MetaRun. After that, ask for "reply to reviews" in plain words and Claude picks the MetaRun tools.

Does Claude see my App Store Connect key?

No. Your App Store Connect API key stays envelope-encrypted on MetaRun's servers and is decrypted per request. Claude holds a MetaRun token that you can revoke in Settings at any time.

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Write What's New from your changelog and stage it in every language.