Support
Something stuck? Write to us.
Email support@hysa-tech.com with the app's bundle id and what you were trying to do. Signed in, you can also file a ticket from inside MetaRun (Contact support in the command palette, or just ask MILO), which attaches your account so we don't have to ask. Studio plans get priority replies.
Common questions
- ChatGPT says no App Store Connect key is connected. What do I do?
- Your MetaRun account doesn't have an App Store Connect API key yet. Sign in to MetaRun, open Settings, then Platforms, and upload the .p8 key there. Never paste a key into ChatGPT or any chat: MetaRun only accepts it on its own settings page, where it is encrypted before it is stored.
- The Apply button on a ChatGPT card says the store changed. Why?
- Something in App Store Connect changed between the preview and your click, so MetaRun refused to apply a change you never saw. Press Preview again on the card (or ask ChatGPT to preview it again) and apply the fresh version.
- ChatGPT says my MetaRun connection is read-only. How do I let it prepare changes?
- Reconnect MetaRun from ChatGPT and leave 'Prepare changes you approve' switched on at the consent screen. Changes still only apply when you press Apply on a card. If you are a team member, the workspace owner also has to give you write access to the Agent access area.
- How do I disconnect ChatGPT from MetaRun?
- In MetaRun, open Settings, then MCP, and press Disconnect next to ChatGPT under Connected assistants. Its access stops on its next call.
- A field is locked and MetaRun won't change it. Is that a bug?
- Usually not. Apple only lets you change the name, subtitle and description while a version is being prepared; promotional text can change any time. The card or the error names which surface is locked and why.
Looking for how MetaRun protects your App Store Connect key? See the security page.